FAQs

Delivery Timeframes
Estimated delivery windows vary by destination:

·         Continental US: 7-10 business days

·         Global Destinations: 10-20 business days
Note: Customs clearance may extend transit times beyond our control

Order Tracking
Monitor your shipment’s progress via our certified logistics partner:

1.  Access 17Track Global Platform

2.  Input tracking number from shipping confirmation email

Tracking Number Retrieval
Automated dispatch notifications containing:

·         Carrier-assigned tracking ID

·         Estimated delivery timeline
Sent within 24hrs of warehouse dispatch

Order Status Breakdown

1.  Confirmation Phase: Email receipt within 2hrs of payment verification

2.  Processing Phase: 1-3 business days for quality inspection & packaging

3.  Dispatch Phase: Trackable shipment notification via email

Missing Order Confirmations
Submit inquiry to Nebulabond@outlook.com with:

·         Invoice ID OR

·         Last 4 digits of payment card + transaction date
Response within 12 business hours

Return/Refund Protocol

1.  Review Return Policy for eligibility criteria

2.  Submit formal return request to Nebulabond@outlook.com including:

o    Proof of purchase

o    Product condition documentation
Dispute resolution initiated within 72hrs

Coupon Application

1.  Paste case-sensitive code into designated field

2.  Click "Apply Discount" before payment gateway redirection
Technical Note: Alphanumeric strings only - special characters invalid

Premium Membership Benefits
Access exclusive offers through:
🔹 Social Engagement:

·         Facebook VIP Group: Curated promotions

·         Instagram: Flash sales & limited editions

🔹 Account Privileges:

·         Registered users receive tiered discounts via email

·         Birthday rewards & anniversary credits